Refund
Policy
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Shanfeng Heavy Industry Machinery Co., Ltd. is committed to providing high-quality products and excellent customer service. We understand that products may occasionally fail to meet your expectations. In such cases, we offer a return and refund policy, allowing you to return items within a specified period from the date of purchase.
Please note that we do not guarantee the performance or results of any of our products. While we strive to deliver premium quality goods, the effective use of any product depends on various factors beyond our control. Therefore, refunds will not be issued based solely on product performance.
Our refund and return policy is outlined as follows:
- Return Eligibility: You may be eligible for a return if you are unsatisfied with your purchased product.
- Initiate a Return: To start a return request, please contact us at jason.li@jnshmachine.com.
- Return Conditions: To qualify for a return, the product must be in new condition and returned in its original packaging.
- Shipping & Handling Fees: Shipping and handling fees are non-refundable.
- Return Inspection: Upon receiving your returned item, we will inspect and evaluate its condition to confirm return approval.
- Right of Rejection: We reserve the right to refuse any return that does not meet our policy standards.
If you have any questions or concerns regarding our refund and return policy, feel free to contact us via jason.li@jnshmachine.com at any time.