Privacy

Policy

We strictly protect your personal information and will never collect, use or disclose your data without your consent.

View our specific privacy policy details.

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Shanfeng Heavy Industry Machinery Co., Ltd. is committed to protecting your privacy and earning your trust. We will never sell, trade or rent your personal information to third parties. This policy discloses the privacy practices followed by the official website of Shanfeng Heavy Industry Machinery Co., Ltd. The information we collect from our website is used to process orders and maintain communication with you during your use of our products and services. This policy explains how your personal data is protected. Our goal is to help you fully control and understand your privacy, personal information, and how we utilize such data in our business operations.

How Do We Use Your Information?

We collect personal information to deliver a high-quality user experience and better understand our customers. Shanfeng Heavy Industry Machinery Co., Ltd. will never sell, trade or rent your personal information to others. The personal data you provide enables us to process and fulfill your requests for free trials at our training center. If you place an order for our products and services, we will also use your information to process, complete and track your orders, and update you on order status.

We use the personal information you provide to deliver the latest updates on our products and services.
We may occasionally use collected data to notify you of critical website updates, new services and product launches, and exclusive offers we believe you will find valuable.
When you submit personal information to participate in contests or promotional activities sponsored by our company or partners, we will use such data to manage events and notify winners, and retain all relevant records.
We may use your personal information for targeted advertising and promotional campaigns, without granting advertisers access to your private account data. Relevant promotions are mainly presented in the form of banner ads and promotional emails.
We conduct research on user demographics, interests and behaviors based on data collected through online surveys, and compile and analyze information in aggregated or anonymous forms.
Collected IP addresses are used to provide aggregated and anonymous statistical reports to advertisers.

Who Collects Your Information?

When you submit personal information on our website, such data will be shared solely with Shanfeng Heavy Industry Machinery Co., Ltd. unless otherwise stated. If any third-party entity collects or processes your personal data through our website, we will notify you in advance before such collection or transmission. You reserve the right to refuse data sharing at any time.

Data related to promotional activities co-hosted with third-party sponsors may be shared with relevant partners, with prior notification provided, and you may choose not to participate. Most of these promotions are limited to residents of North America.

If you click links to third-party websites from our platform, external parties may collect your information. This Privacy Policy does not cover the data practices of such third-party websites.

Will We Share Your Information?

Except as specified in this policy, we will not disclose your personal information to any third party without your explicit consent.

Additional Disclosure Circumstances

We may disclose your information when necessary to identify, contact or take legal action against individuals who may cause harm or infringe upon the legitimate rights of our company, users or other parties. We may also disclose data when required by laws or legal procedures served to our company and website. In emergency situations, we may disclose your personal information out of good faith to protect the personal safety of our users, website visitors and the public.

How Do We Protect Your Credit Card and Financial Information?

We strictly safeguard the privacy of your credit card and financial account information. We never sell, trade or lease your financial and payment data, and will not disclose such information to any third party without your permission.

We may provide aggregated and anonymous customer statistics to advertisers, partners, suppliers and other reputable third parties, which contain no personally identifiable information. For example, we will not disclose specific individual purchase records, but may share overall sales statistics of certain products.

When you submit credit card information on our website, we adopt industry-standard SSL encryption technology to ensure secure data transmission.

Your Rights Regarding Personal Data

In accordance with this Privacy & Cookie Policy and applicable laws including the GDPR for EU residents, you are entitled to the following rights:

Right of Access: Request a copy of your personal data held by us and verify the legality of data processing.
Right of Rectification: Correct any incomplete or inaccurate personal information we store.
Right of Erasure: Request deletion of your personal data when there is no legitimate reason for continued processing.
Right to Object: Object to data processing based on legitimate business interests or direct marketing activities under specific circumstances.
Right of Restriction: Request suspension of your personal data processing for verification or other legitimate purposes.
Right of Data Portability: Obtain your personal data in a structured, commonly used and machine-readable format for yourself or designated third parties (applicable to EU users).
Right to Withdraw Consent: Withdraw your previously granted consent for data processing at any time, which may restrict partial website functions.

Complaints

If you have any complaints regarding our Privacy Policy or personal data processing practices, please contact us via email: jason.li@jnshmachine.com. We will respond to your inquiry promptly.

If your complaint is not fully resolved, EU residents have the right to file a complaint with local data protection authorities in accordance with the GDPR.

Log Files

Your browser automatically sends log file data every time you visit our website. Our servers automatically record information including network requests, IP addresses, browser types, referral and exit pages, URLs, click data, domain names, landing pages and browsing records.

Data Retention Period

We retain your personal data while your account remains active or for as long as reasonably necessary to fulfill the purposes stated in this policy, unless extended retention is required by law. We may retain limited data after account deactivation to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes and enforce contractual agreements.

Cookies Introduction & Usage

Cookies are small data files sent by web servers to your browser and stored on your local device. Certain functions of our official website rely on cookies to identify users and authorize access permissions.

You need to enable cookies on your browser for normal login and website customization. Most browsers accept cookies by default, and you may adjust settings to decline cookies as needed.

We use cookies for the following purposes:

Identify your account information and maintain login status during your visit.
Calculate audience volume and analyze visitor activity to optimize website operation.

Our cookies will not be used to retrieve your private personal data. This policy does not cover third-party cookie usage on our website.

Your Consent

By accessing and using our website, you consent to the collection and use of your information in accordance with this Privacy Policy. We will post policy updates on this page to keep you informed of our data collection scope and usage rules.

Opt-in & Opt-out Policy

You may choose whether to receive follow-up marketing communications when registering or submitting personal information. If you opt in, you will occasionally receive emails about our products and services. You may unsubscribe at any time by following the unsubscribe instructions in marketing emails or contacting us via the official email address. We will never sell, trade or rent your personal information.

Contact Us

For any questions about this Privacy Policy, website operation practices or your interaction with our platform, please contact us at: jason.li@jnshmachine.com.

Privacy Policy